Does Federal Do-Not-Call List Automatically Block Relay Calls?
My IP Relay: PLS ENTER THE NBR U WANT TO DIAL GA
Me: xxx xxx xxxx GA
My IP Relay: IP RELAY RO xxxxxM
My IP Relay: PLS HD DIALING
My IP Relay: xxx xxxx xxxx
My IP Relay: (RECORDING)
My IP Relay: (RECORDING TO RELAY)
My IP Relay: this party has privacy director
My IP Relay: and does
My IP Relay: not accept unidentified calls
My IP Relay: , at the tone, say your name or
My IP Relay: the company you represent, when you
Me: say "Jamie Berke" GA
My IP Relay: have finished please press 1(beep)
My IP Relay: (saying "jamie Berke"
My IP Relay: now trying to connect, please hold
My IP Relay: connecting please wait
My IP Relay: (on hold)
My IP Relay: (ANS MACH)
My IP Relay: record your message(BEEP) (WOULD YOU LIKE TO LEAVE A MESSAGE QQ GA)
Me: end call [at this point I did not bother to leave a message. Tonight I tried again and did leave a message.]
I needed to confirm this was a relay problem and not a text versus video issue, so I made the same call via a video relay service. Exactly the same thing happened. However, this time, the family member was able to pick up the phone quickly enough and we were able to have our conversation through video relay service. They said they got my message, which was "This is Jamie Berke. I'm not a !?* telemarketer!"
We discussed the problem, and it turns out that the do-not-call list blocks 800 number type calls. Since the relay service is a national relay service, the system thinks that a relay service call is a telemarketing call! To confirm that this is a problem unique to relay service calls, I asked if hearing family members got the same recording and had the same problem. They said no, hearing family members do not get this recording or have the same problem.
This problem should be simple enough to fix; the Federal government needs to program the numbers of all the relay service providers into the software as "allowed" numbers so that it does not block relay service calls.
Comments
go to FCC website and file your complaint at http://www.fcc.gov/cgb/complaints.html
Actually, it has nothing to do with the federal do-not-call list. It’s a call blocker which is an option that’s added to your telephone service. Embarq calls it a privacy ID. For more information see here: http://tinyurl.com/3pb6b8
I see. If it is a call blocker, how come hearing family members have no problem making calls? I was told that the hearing family members do not get that privacy director recording.
It could be an Embarq-type service activated by the local phone company, usually on request by the consumer.
Or it could be the “anonymous call block”, which stops people who mask their phone numbers from getting through.
This is activated by people who have Call ID service on their phones, so that the ID device displays the number calling.
Telemarketers usually mask their numbers, so this anonymous call block is effective at stopping some telemarketers. It also stops people who mask their phone numbers to keep their numbers private, however. These people can press buttons to unmask their number on a one-time basis in order to get through. The local phone company will have this information in their directory.
Hello. I am so sorry that you have had to experience this. I really am. I am a hearing individual who gets calls from relay interpreters (mainly through Sorenson) all the time, and it is not blocked. I am on the Do Not Call List.
It has to do with their individual company. Even if you were on the Do-Not-Call List, it wouldn’t be blocked, they just wouldn’t be allowed to call you and it would be shown in their system.
Try calling another person with the relay system. Does that work?
Yes, I had to take my privacy call blocker off my phone as it blocked relay calls that I wanted to receive. Relay calls in my state show up on the caller ID as UNKNOWN CALLER, and is automatically blocked.
Actually, I’ve had the same problem and usually its people who have blocked or restricted numbers. I never figured out why but I always had to tell my friends later to not hang up on me every time I call on the relay because they think it’s a telemarkers. It’s frustrating.
This is definitely NOT a Federal Do Not Call list issue. The comments by Jennie and Dianrez are spot on, it’s an option offered by the individual’s phone service provider.
Please correct your article as it is misleading and also acknowledge as such to the comments posted. Otherwise, you leave other readers further confused.